“How to say No” to preserve trusting relations | By Pankaj Srivastava


This course is intended for all persons who are interacting with stake holders. They are competent persons and thus end up getting more work. This leads to loss of efficiency, credibility and in turn burn out. Which in turn reduces the trust among persons. The reason for this is the inability to say know. This course thus tells why this happens and how they can learn the art of saying No. 

What will you learn

1. Real Life Case study

2. Reasons why people are not able to say NO.

3. The methods how one can say No.

Language: English

How to download course certificate: Watch Video

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Topics for this course

4 Lessons16m 21s

How to say No

Part 1: Case Study of a dynamic young lady Medical Representative4:48
Part 2: Why is it so hard to say No – The reasons4:25
Part 3: How to say No – The 4 Step Technique5:57

About the instructor

Pankaj Srivastava (MSc. (Zoology) ISTD diploma in Training & Development) is having 36 years of pharmaceutical experience. Worked in Sanofi and MSD as RBM, Marketing Manager & Training Manager with MSD. Last assignment was GM Training and Business Development with Shield Healthcare. Apart from conducting sessions to up-skill pharma professionals, my special interest area is also to conduct soft skill sessions with Doctors/ Paramedical staff and for students in Business schools. With Doctors( Profs/HODs) Endocrinologists/Diabetologists as well as in International Diabetic conferences conducted more than 50 sessions with them. I have a deep desire to bring a positive change to the careers of Pharma Professionals by sharing the experience & knowledge that I gained during my career.
4.75 (4 ratings)

11 Courses

279 students


Material Includes

  • 4 Learning Videos
  • 1 Case Study
  • Course Certificate


  • Access with Laptop or Mobile
  • Good Internet Connectivity

Target Audience

  • Every Working Professional
  • Pharma Professionals