“How to say No” to preserve trusting relations


This course is intended for all persons who are interacting with stake holders. They are competent persons and thus end up getting more work. This leads to loss of efficiency, credibility and in turn burn out. Which in turn reduces the trust among persons. The reason for this is the inability to say know. This course thus tells why this happens and how they can learn the art of saying No. 

What will you learn

1. Real Life Case study

2. Reasons why people are not able to say NO.

3. The methods how one can say No.

Language: English

How to download course certificate: Watch Video

Join Pankaj Srivastava
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Topics for this course

4 Lessons16m 21s

How to say No

Part 1: Case Study of a dynamic young lady Medical Representative4:48
Part 2: Why is it so hard to say No – The reasons4:25
Part 3: How to say No – The 4 Step Technique5:57

About the instructor

Pankaj Srivastava is having a Pharmaceutical experience of more than 37 years. Out of that 33 years, spent with  Sanofi and MSD Pharmaceuticals. Don different roles in Sales, Marketing and Training. His last assignment was General Manager( Training and Business development) with Shield Healthcare. Conducted more than 70 soft skill session with Diabetologists and Endocrinologists. Spoke in national and International Diabetologists Meetings and in  some Business schools. Master Trainer from NSDC, Logchain India and ISTD. Passionate to improve the knowledge and skill levels of Professionals especially belonging to Pharmaceutical industry.
4.80 (5 ratings)

12 Courses

322 students


Material Includes

  • 4 Learning Videos
  • 1 Case Study
  • Course Certificate

Enrolment validity: Lifetime


  • Access with Laptop or Mobile
  • Good Internet Connectivity

Target Audience

  • Every Working Professional
  • Pharma Professionals

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